Q: My local Apple store has reopened and I’ve placed an order to pick up in-store.
#APPLE STORE APPOINTMENT FREE#
You can get all of the same great products and services from our online store with free contactless delivery and one-to-one shopping help from a Specialist via Chat, or by calling 0800 048 0408. Please check the status of your nearest Apple Store at /uk/retail.
Not all of our stores are open for shopping yet. We’re focused on limiting occupancy in every store, so you may experience short waiting times before being allowed to enter. Q: Will I be able to browse? Try the products? Go into the store?Ī: You can shop, browse and try out products at Apple Store locations that have fully reopened. We also conduct enhanced deep cleaning of our stores at night. Devices that are passed back and forth between our team members and customers are wiped down before and after each use. Q: What protocols are you following to keep Apple Store locations clean?Ī: Throughout the day, we’re conducting enhanced deep cleaning that places special emphasis on all surfaces, display products and highly trafficked areas. If the customer is under the age of 11 in England and Wales, under 13 in NI or under 5 in Scotland, we will serve them in-store if it is safe to do so otherwise, we will offer service out of hours or provide a face shield instead of a mask. Offer to serve customers without a mask outside of trading hours. Offer customers temporary use of a face shield while in-store, or Serve customers digitally (via call, chat or Apple Support App, Apple Store App or contact centres), Q: What if a customer is unable to wear or exempt from wearing a mask?Ī: If a customer is unable to wear a face mask due to an existing medical condition or disability (or for any other reason as set out within the relevant legislation), Apple will offer reasonable alternative shopping or support options. Replacement masks will be provided as needed. N95 masks with valves and masks that do not cover your nose and extend below your chin - such as bandanas - are not permitted at Apple Stores. Face masks will be required for all our teams and customers while visiting an Apple Store and we will provide them to customers who don’t bring their own. Q: Will I have to wear a mask when I visit an Apple Store?Ī: Yes. You can get all the same great products and services from our online store with free, contactless delivery and one-to-one shopping help from a Specialist via Chat, or by calling 0800 048 0408.
#APPLE STORE APPOINTMENT FULL#
Not all our stores have resumed full operations. We have reduced the number of products on display in our stores so customers can shop and browse while maintaining a safe distance between themselves and others. Q: How is physical distancing practised at Apple Store locations?Ī: In every store, we’re limiting occupancy and giving everyone lots of room, while renewing our focus on Genius Support and one‑to‑one, personalised service throughout the store. To maintain physical distancing, we are limiting store occupancy and giving everyone lots of room. Q: Will I have to queue?Ī: At Apple Store locations that have fully reopened for shopping and Genius Support, you may experience short waiting times before being allowed to enter the store. Please check /uk/retail for the latest on store reopenings, services available and opening hours. How do I know which stores I can visit?Ī: Some of our retail stores are now open. If you don't remember your Apple ID and Password, please go to iForgot.Q: I’ve heard that some Apple Stores near me are now open.
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This policy is in force to prevent unauthorized persons from servicing your device without your knowledge.
* If you're unable to turn off Find My iPhone, Apple might not be able to service your device. A form of personal identification, such as a driver’s license, passport, or other government-issued ID.
#APPLE STORE APPOINTMENT PASSWORD#
For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.* If your device won't turn on or respond, finish as many steps as possible: Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier.
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